I learned at the staff management seminar by Zoinul Abidin on 24 October 2006, organised by CILIP Career Development Group:
- Successful managers communicate their visions tirelessly
- They take risk, and take responsibility for the consequences resulted by the action of the team
- They work with, not against, the bureaucracy
- They mix play with work
- They treat staff equally and fairly
- They provide their staff the adequate resources for the job
- They believe in common sense and logic
- They promote excellent customer service, as part of the drive to meet the service target
- They go the extra mile to engage customers, to maximise the success of projects and the service
